NUSO welcomes feedback from its Employees, Users and Partners on any Accessibility barriers you may have in communications or access to information or products. To that end, NUSO is committed to ensuring equal access and participation for people with disabilities.
This Accessibility plan has been prepared in accordance with the requirements of the Accessible Canada Act and explains the NUSO process to collect feedback from all concerned Parties. NUSO strives to deliver products which are inclusive to everyone.
Specifically, NUSO guarantees to conform to level AA of the Web Content Accessibility (WCAG) 2.1 Guidelines.
Individuals can leave feedback with their contact or anonymously. Providing feedback via Live Chat or through the NUSO online form are the best ways to provide anonymous feedback.
Feedback received from the online form or email will be acknowledged with a receipt. Those providing feedback through TTY and Live Chat will be interfacing directly with an employee who will acknowledge receipt. For any feedback received by Postal Carrier, if contact is provided, an acknowledgement letter will be mailed to the address provided.
NUSO regularly requests feedback from its employees, including anyone with disabilities to provide direct feedback to the NUSO Human Resource team. The purpose being feedback on all areas of NUSO including Accessibility, Employee recruitment, onboarding and Training as examples.
NUSO also monitors feedback given during online Webinars, Trade Shows, Social Media, etc. NUSO employees are instructed to provide any feedback received to a NUSO Accessibility team member or emailing to Accessibility@nuso.cloud.
A request can be made for the NUSO feedback process as well as other documents in print, large print, Braille, audio or other supported media by sending request to Accessibility@nuso.cloud
Per the 7-year retention period NUSO will retain any and all feedback per NUSO retention policy both electronically and hard copies received.
Paul Matte, Chief Operating Officer, NUSO
paul.matte@nuso.cloud
Click Here to view the Accessibility Plan
