Highlighting its commitment to innovation and excellence, NUSO has been honored with the Platinum Award for Business Technology. The recognition comes as part of the inaugural Pinnacle Awards for Business, which celebrate organizations that demonstrate outstanding contributions to their industries through cutting-edge solutions and innovation.
The award underscores NUSO’s dedication to delivering superior business communications solutions to businesses of all sizes. As a leader in the communications technology sector, the company continues to push the boundaries of what is possible, helping businesses adapt and thrive in an increasingly digital world. From platform services and unified communications to contact center solutions, NUSO’s offerings are designed to meet the diverse needs of modern businesses, ensuring seamless connectivity and enhanced productivity.
Overcoming Challenges for Industry Excellence
NUSO’s standout achievement lies in the implementation of its AI-powered NUSOflex technology across its North American Cloud Communications network. This innovative solution ensures uninterrupted business communications by providing redundancy for local inbound voice calls.
In the telecommunications industry, it is common to share data center infrastructure, but providers typically maintain exclusive access to their backbone network on-ramps. NUSO, however, ensures robust connectivity by contracting with multiple network carriers across North America. This multi-carrier approach provides access to diverse network paths, enabling the NUSO NOC to efficiently monitor call traffic patterns daily, monthly, and seasonally.
Innovation & Technology: NUSOflex
While redundancy for outbound and inbound toll-free voice calls is expected with reputable phone service providers, local inbound voice calls can often be impacted by local network events. When such impairments occur, businesses are typically forced to wait through lengthy troubleshooting processes or endure the challenges of porting their numbers—both of which result in lost time, revenue, and customer trust.
Recognizing this critical need, NUSO developed NUSOflex, a solution that mitigates and fixes local inbound voice impairments in the Public Switched Telephone Network (PSTN), which can typically take up to 8-12 hours to fix. NUSOflex extends the concept of cloud computing infrastructure to the PSTN environment by leveraging multiple PSTN onramps and virtual network components for dynamic meshed connectivity.
Designed and guided by NUSO’s network monitoring teams and engineers, the system has the unique ability to predict potential VoIP disruptions on the PSTN, strengthening NUSO’s NOC capabilities for comprehensive traffic oversight and reliability.
Read about the resilience of NUSOflex during Hurricane Beryl.
Measurable Impact in Business Communications
NUSOflex has delivered remarkable results, with its AI-powered technology ensuring proactive rerouting of calls before impairments occur. During Hurricane Beryl’s aftermath, NUSOflex enabled over 3.1 million phone calls and 3.8 million minutes of connection—a testament to its predictive capabilities and reliability.
This measurable success showcases how NUSO’s innovations in communications technology positively impact customers, communities, and the telecommunications industry as a whole.
For more details about the Pinnacle Awards and the other honorees, visit the official announcement.
NUSO is dedicated to keeping businesses and organizations of all sizes connected!
