This NUSO Partner Spotlight shares insights from Mike Hlavaty-LaPosa of TeamLogic IT about business communications technology and being technology advisors for SMB customers. TeamLogic IT is a national provider of technology services and solutions for businesses of all kinds and sizes. Mike Hlavaty-LaPosa delivers IT services in the Seattle North and Edmonds Washington area.
In This Edition of the NUSO Partner Spotlight
- Why TeamLogic IT?
- SMB Technology Advisors
- Technology Has Come a Long Way
- It’s a Tool – Make It Easy
- Security – Ransomware as a Service
- Why Choose NUSO?
- What Does the Future Hold
NUSO collaborates with our Partners to deliver enterprise-class unified communications, contact center solutions, and CPaaS enablement to organizations and businesses of all sizes.
Selected Excerpts from the Video
Technology Advisors for Small to Medium Businesses
Team Logic IT was founded nearly 20 years ago in response to a recognized need for small businesses to have better IT support and services. Today, we serve over 200,000 endpoints across offices in Puerto Rico, Toronto, and from the East Coast to the West Coast. Our independently owned and operated offices are united by a common network, tools, processes, and resources, allowing us to offer a unique approach and exceptional IT support to the small business community.
“The feeling of knowing that we’ve helped a business get back on track and continue operating smoothly is incredibly rewarding.”
While there’s a perception that everyone is on the latest platforms and communication methods, the reality is that the majority of the US landscape is driven by small businesses (SMBs). These businesses, which make up 90% of US businesses, are often overlooked and have unique needs.
Many SMBs, especially those with fewer than 50 employees, struggle to afford or understand the latest technologies. Team Logic addresses this by providing personalized IT support and advice. We work with SMBs to understand their specific needs, compliance requirements, and goals. We then help them select the right technologies to improve their security, cost-effectiveness, efficiency, and overall success.
Our greatest satisfaction comes from helping clients succeed. Whether it’s implementing a new technology solution that brings a smile to their face or resolving a critical issue during a crisis, we take pride in being there for our clients. The feeling of knowing that we’ve helped a business get back on track and continue operating smoothly is incredibly rewarding and reinforces our commitment to providing exceptional IT support.
It’s a Tool – Make it Easy
In the aftermath of COVID-19, many businesses found themselves with redundant communication systems, such as Microsoft Teams™, Zoom™, UCaaS, and legacy phone systems. This tangle of systems can be confusing and inefficient. Team Logic is helping businesses streamline their communications by assessing their needs and recommending the most appropriate solutions.
“Our goal is to help businesses achieve a unified communications approach that combines video conferencing, online collaboration, chat, and file sharing.”
We understand that businesses have different preferences and requirements. Some may prefer Zoom, while others may favor Microsoft Teams. We work with clients to identify their ideal communication methods and provide tailored recommendations. Our goal is to help businesses achieve a unified communications approach that combines video conferencing, online collaboration, chat, and file sharing.
We are agnostic when it comes to platforms and prioritize finding the best solutions for our clients. We are also committed to providing cost-effective and efficient options. We believe in a consultative approach, where we actively listen to our clients’ needs and provide personalized recommendations. Our focus is on helping businesses improve their communication processes, not on maximizing profits.
Why Choose NUSO?
I had a personal experience with a VoIP cloud company that wasn’t flexible enough for my needs. When I attended an owner summit, I was impressed by NUSO’s CEO and their approach. Despite initially being skeptical, I was convinced to try their solution and have been a satisfied partner for over five years.
NUSO’s commitment to customer feedback and continuous improvement has been crucial to our successful partnership. They have actively listened to my input, made necessary changes, and provided reliable and effective solutions. This has strengthened our relationship and led to increased adoption of NUSO services among other Team Logic offices.
“It’s not how you screw up, it’s how you recover!”
I believe that our partnership with NUSO is beneficial to our clients. By providing them with reliable and effective communication solutions, we are helping them meet their business needs and stay competitive. Team Logic’s focus on a limited number of vendors, known as their “technology stack,” ensures that we can offer high-quality and well-integrated solutions. NUSO is our leading UCaaS provider.
Watch the complete NUSO Partner Spotlight on YouTube.
NUSO Partner Spotlight Series
The NUSO Partner Spotlight series of videos is another opportunity for us to catch up with our Partners. Their experiences and feedback provide vital insights on what’s happening in the SMB market. Meeting customers where they’re at and democratizing communications technology, no matter the size of the business, are key goals for NUSO and for our Managed Service Provider Partners.
Learn more about TeamLogic IT.
Contact us if you have questions or comments about our Partner Spotlight series. We value the feedback!
